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Pallet Control Tower (named below: we), located at Kapellerpoort 1, 6041 HZ Roermond – the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.


Contact details:


Kapellerpoort 1

6041 HZ Roermond



Hans Bours is the Data Protection Officer of Pallet Control Tower He can be reached via

Type of information?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet a/o our PCTO platform; login; e-mail address; password; computer and connection information and possibly browsing history. We use software tools (specifically Google Analytics GA-4) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including company name, personal name, gender, email, and other communications); comments, feedback, product reviews, and/or recommendations.



When you conduct a ‘login’ or ‘sign up’ on our website to PCTO, as part of the process, we collect personal information you give us such as your company name, personal name, gender, address, email address and business information (Chamber of Commerce number, VAT number and bank details). Your personal and business information will be used for the specific reasons stated above only.


Why personal information?

We collect such Non-personal and Personal Information for the following purposes:

to provide and operate the Services incl. your personal account;

to provide our Users with ongoing customer assistance and technical support;

to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

to register for our email newsletter;

to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

to comply with any applicable laws and regulations.


Our website and/or PCTO service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.


How we store, use, share and disclose our site visitors' information?

Our company’s website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.   


How we secure personal data?

We take the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via


We have taken the following measures to protect your personal data:

- Security software, such as a virus scanner and firewall.

- TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar 'https' and the padlock in the address bar.

- DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving e-mails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.


Automated decision making

We take responsibility of decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Pallet Control Tower). We use the following computer programs or systems: the 24/7 online platform PCTO which automatically processes Collection & Delivery incl. checkout via our e-Credit system of EPAL Pallets and other RTIs.


How long we keep personal data?

We do not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: 7 years due to the rules for keeping accounts (fiscal basis Dutch Tax Authority).


How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and/or text messages.


How do we use cookies and other tracking tools?

We only use technical, functional cookies and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.


We also use Google Analytics to measure your behavior on our website and to optimize our website. We also collect your data (company name, name, and email address) to send you our Mailchimp email newsletter only with your consent (double opt in).


On your first visit to our website, we have already informed you about these cookies and asked permission to place them.


NOT sharing personal data with third parties

We do not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.


Withdraw consent

If you don’t want us to process your data anymore, please contact us at Pallet Control Tower – or send us mail to:


Privacy Policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and contact information.

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.


If you want to make use of your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to


To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but in any case, within four weeks.


Pallet Control Tower would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:

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